Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of Profile Zone (“we,” “us,” or “the Service”), including our storefront, booking, invoicing, payments, customer management, and communication tools (email, SMS, and WhatsApp automation). By creating a Profile Zone account or using the Service, you agree to these Terms. If you don’t agree, please don’t use the Service.

2. Accounts

A Profile is the account of the business owner or team member running a store on Profile Zone. A Merchant is the storefront itself, owned by one Profile. A Customeris someone who shops or books with a Merchant’s storefront and may separately create their own account, scoped to that one storefront, to track their orders. You’re responsible for keeping your login credentials secure and for all activity that happens under your account.

3. Your responsibilities as a merchant

You’re responsible for the accuracy of your storefront listings, prices, and policies, for fulfilling the orders and bookings you accept, and for complying with the laws that apply to your business (including tax, consumer protection, and data protection laws in the places you operate and sell to). Profile Zone provides the tools; running your business within them is on you.

4. Payments and fees

Customers can pay through your own connected payment gateway or, if you haven’t set one up, through Profile Zone’s own gateway. Where Profile Zone’s gateway is used, a platform fee applies; the exact rate depends on your plan and is shown on our Pricing page. Payouts to you are handled automatically once a payment clears.

5. Subscription plans and billing

Paid plans (Starter and Growth) are billed annually in advance. You can upgrade at any time; upgrading credits the unused portion of your current plan against the new one. Subscriptions renew automatically unless cancelled before the renewal date. See our Refund Policyfor what happens if you’re not satisfied.

6. Deactivating or deleting your store

You can deactivate your storefront at any time from your dashboard’s Settings. A deactivated store is hidden from customers but everything else — products, orders, customers, bookings — is preserved, and you can reactivate it whenever you’re ready.

You can also permanently delete your store. Deletion is different from deactivation: it removes your storefront and its associated data and cannot be undone. Deleting your store does not cancel or refund any Profile Zone subscription tied to your Profile — see our Refund Policy.

7. Deleting your account

You can request deletion of your Profile account at any time by contacting us at [email protected]. Deleting your account does not entitle you to a refund of any subscription fees already paid, beyond what’s described in our Refund Policy.

8. Acceptable use

You agree not to use Profile Zone to sell anything illegal, to send unsolicited bulk messages to people who haven’t opted in, to misrepresent your business, or to attempt to disrupt or gain unauthorized access to the Service. We may suspend or terminate accounts that violate this.

9. Service availability

We work to keep Profile Zone available and reliable, but the Service is provided “as is” without guarantees of uninterrupted availability. We’re not liable for losses arising from downtime, third-party payment/messaging providers, or events outside our reasonable control.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we’ll let you know (for example, by email or a notice in your dashboard) before they take effect. Continuing to use the Service after that means you accept the updated Terms.

11. Contact

Questions about these Terms? Reach us at [email protected] or via our Contact page.