Refund Policy

1. What this covers

This policy applies to Profile Zone subscription plans(Starter and Growth) — what a merchant pays us for access to the platform. It doesn’t cover payments a merchant’s own customers make to them through their storefront; those are handled separately through each merchant’s own order and cancellation policies.

2. The 14-day refund window

If you’re not satisfied with a paid subscription, you can request a full refund within 14 days of the date you were charged— whether that’s your first subscription payment, a renewal, or an upgrade. Just contact us within that window and we’ll refund it, no long justification needed.

Requests made after the 14-day window has passed aren’t eligible for a refund, including for the remaining, unused portion of a subscription term.

3. Deleting your account or store doesn’t trigger a refund

Deleting your Profile account, or deleting or deactivating your store, cancels your access to the Service but does notby itself entitle you to a refund. If you’re within the 14-day window above, request your refund the normal way — deleting your account first doesn’t affect your eligibility, but it doesn’t create a new right to one either.

4. How to request a refund

Email [email protected] with your account email and the plan you were charged for. We aim to process eligible refunds back to your original payment method within 5–10 business days.

5. Questions

If you’re unsure whether your situation qualifies, just ask — reach us at [email protected] or via our Contact pagebefore requesting, and we’ll let you know.