We offer a 7-day money-back guarantee on our primary service plans. You are eligible for a full refund if the request is made within 7 calendar days of your initial purchase for the following:

Professional Plan: $99 Annual Subscription.

Business Plan: $499 Annual Subscription.

All domain name registrations, renewals, and transfers are strictly non-refundable. Once a domain is registered through Profile Zone, the cost is immediately paid to the domain registry and cannot be recovered. If your plan included a domain, the cost of that domain will be deducted from any eligible refund for the plan itself.

Please contact our support team before filing a dispute or chargeback with your bank. We are committed to resolving your concerns quickly and fairly. Please be aware that:

To initiate a refund, please contact our billing department:

Email to support: [email protected]. Please include your name, Your account username and the transaction receipt. Refund requests must be timestamped within 168 hours (7 days) of the original purchase.

Once approved, a credit will automatically be applied to your original method of payment. Please allow 5-20 business days for the funds to appear in your account, depending on your financial institution.